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  • Writer's pictureGEO Strategic Partners

Is Intelligent Automation predicting the future? insight from Sheila Shaffie, CEO of ProcessArc inc.


Is it Ai or IA ? The 4th industrial revolution versus the labor shortage. And just for kicks, we'll throw in the ever-changing customer expectations to make things even more interesting. Brace yourselves, because casualties are inevitable.

Picture this: Automation, IoT, Machine Learning, Robotics, and 3D manufacturing are teaming up to completely transform the business landscape. It's like they're plotting a hostile takeover and leaving no room for the weaklings. We're talking about a sink-or-swim situation here, where surviving in the business world will require some serious skills.

Get ready to bid farewell to the old guard because, in the blink of an eye, 50% of the current Fortune 500 companies could be waving the white flag and calling it quits*. This revolution is no joke, my friends. It's a force to be reckoned with, and only the adaptable and forward-thinking will come out on top.

So buckle up, sharpen your wits, and prepare to navigate this storm. The future is calling, and it's time to show the world what you're made of. Welcome to the wild ride of intelligent automation, where the stakes are high, the challenges are constant, and the potential for success is as electrifying as a roller coaster ride. Let's embrace this revolution and see who dares to defy the odds.

In the fast-paced, cutthroat world of business, the Harvard Business Review has uncovered three options for survival. .

Option one: slash prices. Sounds great, right? Well, not so fast. It can be downright painful and, let's face it, sometimes it's just not a viable option. Nobody wants to be the bargain basement of the industry.

Option two: dream up groundbreaking products and services. Easy peasy, lemon squeezy, right? Wrong. In a world filled with regulations and red tape, this task is anything but a walk in the park. It's more like navigating a maze blindfolded with your hands tied behind your back.

Option three is a game-changer. Customer Experience, or as we cool kids like to call it, CX.

CX is the golden ticket to success, and the key to unlocking this treasure trove lies in the realm of Intelligent Automation. Think of it as your ultimate wingman in the pursuit of exceptional CX.

With Intelligent Automation, you can create a seamless experience for your customers. Picture this: fully automated workflows that address their every need, no matter where they are in their journey. It's like magic, but better.

But that's not all. By harnessing the power of automation, you can close the dreaded Experience Gap. You might think you're providing top-notch customer experience, but guess what? Your customers might not agree. Ouch. Luckily, with automated processes, you can consistently deliver the experience they actually want. Hello, customer satisfaction!

Customer acquisition costs a pretty penny,. In fact, it's five times more expensive than keeping existing customers. That's where Intelligent Automation swoops in to save the day. By reducing attrition and keeping your customers happy, you can save !

Oh, and did I mention that a better customer experience leads to increased profits? That's right, my friend. A whopping 90% of customers are willing to pay more for a better experience.

It's all about the experience according to THE Harvard Business Review, and they say the path to success lies in the realm of Intelligent Automation and world-class Customer Experience. It's time to level up your game. How?

Unleash the Power of IA: Transform Your Business Processes

Why are business processes such a hot topic these days? Well, it's simple - your client experience depends on them, and they, in turn, depend on your IT systems and talent pool. But here's the catch: making changes to your systems can be time-consuming and expensive, while upskilling your talent pool is a monumental task. It feels like scaling a daunting wall, doesn't it?

But fear not! There's a game-changer called Intelligent Automation (IA) that can revolutionize the way you operate. And here's why it's so incredible:

First off, you don't need to overhaul your entire system to enhance your processes and improve data flow. IA tools seamlessly integrate with your existing infrastructure, acting as a supportive layer that facilitates work and data flow. It's like having a superhero sidekick who enhances your powers without changing your core abilities.

Say goodbye to endless training sessions and stacks of Standard Operating Documents. With IA, your staff no longer needs to remember every single detail of how a customer request should be processed. Automation takes over the business rules of each transaction, freeing up your team to focus on tasks that add real value. It's like having a personal assistant who takes care of the nitty-gritty, allowing you to excel at what you do best.

And let's not forget about cost savings and improved compliance! When your processes are streamlined and automated, tasks that used to take hours or minutes can now be completed in a matter of seconds with the help of our robotic friends. Not only does this save you valuable time, but it also ensures greater compliance and reduces the risk of errors.

So, dear friend, embrace the power of IA and watch as it transforms your business processes. You'll be amazed at the improvements, the cost savings, and the increased efficiency. It's time to unleash your inner superhero and take your organization to new heights.

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